SHORT COURSES


HOSPITALITY & TOURISM COURSES

The Hospitality & Tourism course meets today’s industry requirements and prepares students for an exciting and challenging career in the global market. The programme provides the essential knowledge, skills and techniques required by those who wish to perform their jobs effectively and who will eventually seek managerial positions within the industry. The course covers relevant business skills and knowledge of the Hospitality and Tourism  Industry and provides a pathway through which students can prepare themselves for various roles within the hospitality sector.The qualification will enhance students’ career prospects and provide them with excellent career opportunities in one of the world’s biggest and dynamic industries.

NCFE – QUALIFICATIONS

NCFE is the UK’s longest established awarding body, recognized in the field of education as a highly professional and responsive organization, committed to maintaining excellent customer service and a friendly approach.

NCFE Level 1 – Award in Travel & Tourism

Introduction

These qualifications aim to:

  • provide learners with an understanding of the basic principles of the travel and tourism industry and allows them to explore the various avenues of work within this industry.
  • allow learners to gain transferrable skills that can be applied to the workplace or further study.

While completing these qualifications, learners may develop the knowledge, understanding and essential skills employers look for in employees. These range from familiar ‘key skills’ such as team working, independent learning and problem solving, to more tricky to-measure skills such as:

  • an appreciation for appropriate behaviour and dress
  • appropriate interpersonal skills
  • personal manners and deportment
  • understanding work practices and how different roles and departments function within an organisation.

Modules:

The award consists of four units ( 2 mandatory and 2 optional):

These qualifications consist of 2 graded mandatory units:

  • Unit 01 Customer service in travel and tourism (3 credits)
  • Unit 02 Communication skills in travel and tourism (3 credits)
  • Unit 12 Working as a team in travel and tourism (3 credits)
  • Unit 11 Problem solving in travel and tourism (3 credits)

Duration:

Six months

Assessment:

Internally assessed workbook. Candidates must successfully complete all four mandatory units to be awarded the NCFE Level 1 Award in Travel & Tourism.

Entry Requirements:

*A minimum age of 18

*A good level of written English

NCFE Level 2 Certificate in Hospitality and Catering Principles (Hospitality Services)

Introduction

Help learners develop the knowledge, skills and understanding in areas such as maintaining a safe, hygienic and secure working environment, working effectively as part of a hospitality team, maintaining food safety in a catering environment and knowledge of the principles of producing basic dishes.

The objective of this qualification is to help learners to develop the knowledge, skills and understanding needed for working within the hospitality industry.

Modules:

This qualification consists of 4 mandatory units: 

¨ Unit 01 Safe, hygienic and secure working environments in hospitality

¨ Unit 02 Effective teamwork

¨ Unit 03 Giving customers a positive impression

¨ Unit 04 Principles of customer service in hospitality leisure travel and tourism

¨ Unit 05 Food safety in catering

¨ Unit 09 Cleaning and servicing of hospitality areas

¨ Unit 11 Maintain housekeeping supplies

¨ Unit 13 Arrival of customers

¨ Unit 14 Dealing with bookings

¨ Unit 15 Departure of customers

¨ Unit 16 Handle mail and book external services

¨ Unit 17 Dealing with payments

Duration:

Six months

Assessment:

Internally assessed workbook. Candidates must successfully complete all four mandatory units to be awarded the NCFE Level 2 Certificate in Hospitality & Catering Principles.

Entry Requirements:

*A minimum age of 18

*A good level of written English

 Progression:

Successful students can proceed to either Level 2 or Diploma in Hotel & Catering Management.

NCFE Level 2 Certificate in Hospitality and Catering Principles (Front of House Reception)

Introduction

Learners will develop the underpinning skills, knowledge and understanding required to work in the hospitality industry in roles such as receptionists, back office team and reservation team in a variety of different environments. The objectives of this qualification are to help learners develop knowledge in areas such as maintaining a safe, hygienic and secure working environment, working effectively as part of a hospitality team and dealing effectively with the arrival and departure of customers whilst maintaining good customer service.

Modules:

This qualification consists of mandatory and optional units:

¨ Unit 01 Safe, hygienic and secure working environments in hospitality

¨ Unit 02 Effective teamwork

¨ Unit 03 Giving customers a positive impression

¨ Unit 04 Principles of customer service in hospitality leisure travel and tourism

¨ Unit 05 Reception communication procedures in the hospitality industry

¨ Unit 11 Principles of resolving customer service problems

¨ Unit 13 Principles of maintaining customer service through effective handover

¨ Unit 14 Principles of promoting additional services or products to customers

Duration:

Six months

Assessment:

Internally assessed workbook. Candidates must successfully complete all four mandatory units to be awarded the NCFE Level 2 Certificate in Hospitality and Catering Principles (Front of House Reception)

Entry Requirements:

*A minimum age of 16

*A good level of written English

Progression:

Successful students can proceed to either Level 2 or Diploma in Hotel & Catering Management.

NCFE Level 1 – Certificate in Hospitality & Catering Management

Introduction

The Level 1 Certificate in Hospitality & Catering is a joint development between NCFE and Network Training Publishing. The Level 1 Certificate in Hospitality & Catering is suitable as an introduction for people who wish to access training in Hospitality & Catering with a view to progress to further qualifications.

Modules:

The award consists of four mandatory units:

Products and services available in the hospitality industry

  • Developing customer service skills
  • Safety, security and knowledge of the workplace
  • Health and hygiene requirements

Duration:

Six months

Assessment:     

Internally assessed workbook. Candidates must successfully complete all four mandatory units to be awarded the NCFE Level 1 Certificate in Hospitality & Catering.

Entry Requirements:

*A minimum age of 18

*A good level of written English

Progression:

Successful students can proceed to either Level 2 or Diploma in Hotel & Catering Management.

NCFE Level 2 – Certificate for Airline Cabin Crew

Introduction

The Level 2 Certificate in Cabin Crew prepares learners for entry to airline industry training. It is not intended as a replacement to the training given by airlines upon the receuirement of new cabin crew staff. This qualifications provides the basic background skills, knowledge and understanding required to work effectively as a member of cabin crew.

This is ideal for those seeking employment or for those wishing to enhance their studies in travel & tourism.

Modules:

The award consists of six mandatory units:

  • Unit 01 Working as Cabin Crew
  • Unit 02 Airline health, safety and security
  • Unit 03 Aircraft emergency situations

Unit 04 Dealing with passengers on board an aircraf

  • Unit 05 Cabin services – selling techniques
  • Unit 06 Making passengers announcements on board an aircraft
  • Unit 07 Employment Rights and Responsibilities in the Passenger Transport Sector

 Duration:

Six months

Entry Requirements:

*A minimum age of 18

*A good level of written English

*An excellent standard of health which may be subject to medical examination by the airline

*Height between 5’2

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