COMPLAINT & POLICIES
Student Complaints, Policies and Procedures
What matters to you, matters to us. Stratford College is focused on giving you a rewarding all-round educational experience and our policies and procedures are designed to support this aim. We except students to attend all classes as key to success, but understand sometimes absence is unavoidable. Our aim is to support you in such instances. On the rare occasion where you are unhappy with any aspect of our services, we encourage you to let us know – our success depends on how much you enjoy your time with us.
There are feedback procedures in place for current and prospective students. Both involve informal and formal stages – as well as the option to appeal for current students. All complaints are confidential and will be resolved as quickly as possible.
POLICY ON HEALTH AND SAFETY ON EDUCATIONAL VISITS
Teaching and learning cannot be done without educational visits.
Such visits expose the learner to real life situations, which augment in a practical way, classroom lessons they receive. The aim of this policy therefore lies in the pursuance of the above principles and in the furtherance of DfE Guidelines on Health and Safety of Pupils on Educational Visits; and in compliance with UK Health and Safety at Work Regulations.
COLLEGE ETHOS POLICY
This ethos policy serves as a moral code which characterises most of the college’s other policies. It is formulated essentially to promote and establish a conducive environment for teaching and learning and to serve as an overall behavioural code by which all shall be required to conduct themselves within the College premises and during all College run activities. By this we hope to create an environment in which even the most vulnerable in society shall have opportunity to be confident to go about their academic pursuits without any fear or hindrance.
In order to facilitate and coordinate the reporting of concerns, gri evances and dissatisfaction within the college environment, this complaints procedure has been designed to guide the aggrieved and the concerned in matters which fall within the spectrum of operation of this college. By this procedure, we hope to establish a sound mechanism according to which all complaints and concerns of those who have relations with this college may have access for redress. This
procedure is available on request to anyone who wishes to have knowledge of it. It is formulated in three parts. In the event of a complainant not being satisfied at one particular stage he/she mayrequest to proceed to the next stage. The complaints coordinator will facilitate all these processes.
STUDENT DISCIPLINARY PROCEDURE
This applies to all students whether at College. It exists to protect the interests of all students who are required to act safely and sensibly to gain maximum benefit from their education or training, any breaches of the College rules standard ethos may result in the following action being taken:
Stage 1 – Verbal Warning
Stage 2 – Recorded Verbal Warning
Stage 3 – Formal Written Warning
Stage 4 – Suspension/Dismissal
HEALTH AND SAFETY POLICY
This college policy is designed for the purpose of ensuring the health and safety of all our workers and students and all who visit our premises. This policy is issued to all employees. It contains important advice concerning health and safety and should be read by all employees and any matters taken up with their line managers.
This policy is designed as part of the college Assessment Policy and shall be observed in tandem with all the guidelines of the Assessment Policy of Stratford College.
EXTERNAL EXAMINATION BOARD
Although assistance and advice will be given from time to time on registration with Examination Boards, it is essentially the duty of the student to ensure that registration deadlines are met and the relevant fees paid to the examination boards which run the examinations.
EQUAL OPPORTUNITIES STATEMENT & POLICY
SCL is committed to providing equality of opportunity and freedom from discrimination on grounds of race, gender, class, sexual orientation,religion, disability, age or political belief
(a) in its teaching and
(b) in the development of its curricula
(c) in its staff development and training.
SCL is an equal opportunities employer and teaching organisation.
Stratford College London (SCL) aims to ensure that learners diagnostically identified as having dyslexia will receive appropriate consideration in assessment on all accredited programmes.
POLICY FOR DEALING WITH PLAGIARISM
Plagiarism is where a learner has submitted someone else’s work as if it is their own. Some learners do this unintentionally while others do it to gain higher marks. Either way it is intellectual dishonesty. Stratford College London discourages plagiarism and if any student submits plagiarized work, the college reserves the right to request the awarding body to cancel his/her award.
ENGLISH LANGUAGE or IELTS QUALIFICATION
Stratford College London accepts IELTS Band 5.5 for its Undergraduate and Postgraduate courses. We are also registered with IELTS – Global Recognition Systems: