What matters to you, matters to us. Stratford College is focused on giving you a rewarding all-round educational experience and our policies and procedures are designed to support this aim. We except students to attend all classes as key to success, but understand sometimes absence is unavoidable. Our aim is to support you in such instances. On the rare occasion where you are unhappy with any aspect of our services, we encourage you to let us know – our success depends on how much you enjoy your time with us.
There are feedback procedures in place for current and prospective students. Both involve informal and formal stages – as well as the option to appeal for current students. All complaints are confidential and will be resolved as quickly as possible.
Stratford College London (SCL) aims to ensure that learners diagnostically identified as having dyslexia will receive appropriate consideration in assessment on all accredited programmes.
ENGLISH LANGUAGE or IELTS QUALIFICATION
Stratford College London accepts IELTS Band 5.5 or above or B2 for its HND/Undergraduate and 6.0 or above for Postgraduate courses. We are also registered with IELTS – Global
POLICY PDF DOWNLOAD
- Access and Participation Statement
- Admission Policy & Procedure
- Appeals Policy and Procedure
- Complaints Policy & Procedure
- Governance Chart
- Assessment Policy
- Fees, Refund and Compensation Policy
- Equal Opportunities and Fair Assessment Policy
- Student Handbook
- Student Induction Policy
- Academic Misconduct Policy
- Informal Complaints Policy
- Prevent Policy
- Special Consideration Policy
- Quality Enhancement Strategy
- Student Protection Plan
Competition and Markets Authority (CMA)
As a higher education provider, the College seeks to comply with relevant legislation, that which impacts on College staff and students. The Competition and Markets Authority (CMA) has produced three documents that summarise consumer rights for those students who are choosing or taking higher education courses. These documents provide guidance on consumer rights and where a student can get advice if there is a problem.
The first is a 60-second summary – “Undergraduate Students: Your Consumer Rights”, the second “Higher Education: guide to consumer rights for student”, which provides greater depth in the subject and the third “Reporting possible non-compliance with consumer law”.
Each of the documents is available from the following links,
- Higher education: short guide to consumer rights for students
- Higher education: guide to consumer rights for students
- Report a potential consumer law breach by a higher education provider
or by using the Competition and Markets Authority website:
Higher education: consumer law advice for providers and students.