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Introduction
 
The Level 2 Certificate in Cabin Crew prepares learners for entry to airline industry training. It is not intended as a replacement to the training given by airlines upon the receuirement of new cabin crew staff. This qualifications provides the basic background skills, knowledge and understanding required to work effectively as a member of cabin crew.
This is ideal for those seeking employment or for those wishing to enhance their studies in travel & tourism.
 
Modules:
 
The award consists of six mandatory units:
 
Unit 01 Working as Cabin Crew<
Unit 02 Airline health, safety and security
Unit 03 Aircraft emergency situations
Unit 04 Dealing with passengers on board an aircraft
Unit 05 Cabin services – selling techniques
Unit 06 Making passengers announcements on board an aircraft
Unit 07 Employment Rights and Responsibilities in the Passenger Transport Sector
 
Duration:
 
Six months
 
Entry Requirements :
 
*A minimum age of 18
*A good level of written English
*An excellent standard of health which may be subject to medical examination by the airline
*Height between 5’2
 

*Course commencement – Subject to number of student applications

Introduction
 
The Level 1 Certificate in Hospitality & Catering is a joint development between NCFE and Network Training Publishing. The Level 1 Certificate in Hospitality & Catering is suitable as an introduction for people who wish to access training in Hospitality & Catering with a view to progress to further qualifications.
 
Modules:
 
The award consists of four mandatory units:
 
Products and services available in the hospitality industry
Developing customer service skills
Safety, security and knowledge of the workplace
Health and hygiene requirements
 
Duration:
 
Six months
 
Assessment:
 
Internally assessed workbook. Candidates must successfully complete all four mandatory units to be awarded the NCFE Level 1 Certificate in Hospitality & Catering.
 
Entry Requirements:
 
*A minimum age of 18
*A good level of written English
 
Progression:
 
Successful students can proceed to either Level 2 or Diploma in Hotel & Catering Management.
 

*Course commencement – Subject to number of student applications

Introduction
 
Learners will develop the underpinning skills, knowledge and understanding required to work in the hospitality industry in roles such as receptionists, back office team and reservation team in a variety of different environments. The objectives of this qualification are to help learners develop knowledge in areas such as maintaining a safe, hygienic and secure working environment, working effectively as part of a hospitality team and dealing effectively with the arrival and departure of customers whilst maintaining good customer service.
 
Modules:
 
This qualification consists of mandatory and optional units:
Unit 01 Safe, hygienic and secure working environments in hospitality
Unit 02 Effective teamwork
Unit 03 Giving customers a positive impression
Unit 04 Principles of customer service in hospitality leisure travel and tourism
Unit 05 Reception communication procedures in the hospitality industry
Unit 11 Principles of resolving customer service problems
Unit 13 Principles of maintaining customer service through effective handover
Unit 14 Principles of promoting additional services or products to customers
 
Duration:
 
Six months
 
Assessment:
 
Internally assessed workbook. Candidates must successfully complete all four mandatory units to be awarded the NCFE Level 2 Certificate in Hospitality and Catering Principles (Front of House Reception)
 
Entry Requirements:
 
*A minimum age of 16
*A good level of written English
 
Progression:
 
Successful students can proceed to either Level 2 or Diploma in Hotel & Catering Management.
 

*Course commencement – Subject to number of student applications

Introduction
 
Help learners develop the knowledge, skills and understanding in areas such as maintaining a safe, hygienic and secure working environment, working effectively as part of a hospitality team, maintaining food safety in a catering environment and knowledge of the principles of producing basic dishes.
The objective of this qualification is to help learners to develop the knowledge, skills and understanding needed for working within the hospitality industry.
 
Modules:
 
This qualification consists of 4 mandatory units:
Unit 01 Safe, hygienic and secure working environments in hospitality
Unit 02 Effective teamwork
Unit 03 Giving customers a positive impression
Unit 04 Principles of customer service in hospitality leisure travel and tourism
Unit 05 Food safety in catering
Unit 09 Cleaning and servicing of hospitality areas
Unit 11 Maintain housekeeping supplies
Unit 13 Arrival of customers
Unit 14 Dealing with bookings
Unit 15 Departure of customers
Unit 16 Handle mail and book external services
Unit 17 Dealing with payments
 
Duration:
 
Six months
 
Assessment:
 
Internally assessed workbook. Candidates must successfully complete all four mandatory units to be awarded the NCFE Level 2 Certificate in Hospitality & Catering Principles.
 
Entry Requirements :
 
*A minimum age of 18
*A good level of written English
 
Progression:
 
Successful students can proceed to either Level 2 or Diploma in Hotel & Catering Management.
 

*Course commencement – Subject to number of student applications

 
Introduction
 
These qualifications aim to:

  • provide learners with an understanding of the basic principles of the travel and tourism industry and allows them to explore the various avenues of work within this industry.
  • allow learners to gain transferrable skills that can be applied to the workplace or further study.

While completing these qualifications, learners may develop the knowledge, understanding and essential skills employers look for in employees. These range from familiar ‘key skills’ such as team working, independent learning and problem solving, to more tricky to-measure skills such as:

  • an appreciation for appropriate behaviour and dress
  • appropriate interpersonal skills
  • personal manners and deportment
  • understanding work practices and how different roles and departments function within an organisation.

 
Modules:
 
The award consists of four units ( 2 mandatory and 2 optional):
These qualifications consist of 2 graded mandatory units:

  • Unit 01 Customer service in travel and tourism (3 credits)
  • Unit 02 Communication skills in travel and tourism (3 credits)
  • Unit 12 Working as a team in travel and tourism (3 credits)
  • Unit 11 Problem solving in travel and tourism (3 credits)

 
Duration:
 
Six months
 
Assessment:
 
Internally assessed workbook. Candidates must successfully complete all four mandatory units to be awarded the NCFE Level 1 Award in Travel & Tourism.
 
Entry Requirements:
 
*A minimum age of 18
*A good level of written English
 

*Course commencement – Subject to number of student applications

NCFE is the UK’s longest established awarding body, recognized in the field of education as a highly professional and responsive organization, committed to maintaining excellent customer service and a friendly approach.
 

*Course commencement – Subject to number of student applications

The HND is a level 5 qualification delivered over 2 years, the first year at level 4 and the second year at level 5. If a student opts to take the HND they would be eligible to gain a Higher National Diploma after successful completion of a minimum of 16 units.The Higher National Diploma is a 240-credit qualification and Higher National Certificate is a 120-credit qualification.

The HNC is a level 4 qualification delivered over 1 year. The HNC is an embedded component of the HND, however, it can be taken as a stand- alone qualification. If a student opts to take the HNC they would be eligible to gain a National Certificate after successful completion of a minimum of 8 units.

life-in-london
 
London is one of the world’s most exciting capital cities with a rich history. It is a place where people live and work and it is also a student city with many universities, colleges, schools and other institutions of learning, and a lively international student environment.

Living and studying in London can be very rewarding and puts you at the centre of great social, cultural and educational opportunities. This great city caters for a wide variety of different tastes, styles, fashions, cultures and communities, and offers an enormous range of sights and historical buildings which are some of the most enjoyable things to see and experience.

London consists of many areas. The City of London is the centre of international finance and Westminster is the seat of government. The West End of London is a place of shopping and entertainment and has many famous landmarks, museums and art galleries. The West End is very vibrant with many restaurants, cafes, bars, clubs, cinemas, theatres, shops and places of entertainment. It is a place where students can relax and enjoy themselves.

For many students although academic studies are a priority, it is important that they enjoy the full experience of living and studying in London . We hope that students will take advantage of every opportunity to make the most of their stay in this fascinating city and make it an experience of a lifetime.

UCAS APPLICATION
Stratford College London also accepts applications through UCAS. Our UCAS No is:  40475

 

CONFIDENTIALITY
All records and correspondence relating to an individual would be kept confidential except where the Secretary of State or a body conducting an inspection under section 163 of the 2002 Act requests access for them.

 

USE OF LIBRARY, COMPUTERS, INTERNET AND SELF ACCESS CENTRE
The extensive library, computing suite and self-access centre are open at specified hours, including some evenings, for students to study and research. Both the use of computers and internet access are included in the fees and can be used within specified time periods every day.