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HOSPITALITY & TOURISM COURSES

The Hospitality & Tourism course meets today’s industry requirements and prepares students for an exciting and challenging career in the global market. The programme provides the essential knowledge, skills and techniques required by those who wish to perform their jobs effectively and who will eventually seek managerial positions within the industry. The course covers relevant business skills and knowledge of the Hospitality and Tourism  Industry and provides a pathway through which students can prepare themselves for various roles within the hospitality sector.The qualification will enhance students’ career prospects and provide them with excellent career opportunities in one of the world’s biggest and dynamic industries.

NCFE – QUALIFICATIONS

NCFE is the UK’s longest established awarding body, recognized in the field of education as a highly professional and responsive organization, committed to maintaining excellent customer service and a friendly approach.

NCFE Level 1 – Award in Travel & Tourism

Introduction

These qualifications aim to:

  • provide learners with an understanding of the basic principles of the travel and tourism industry and allows them to explore the various avenues of work within this industry.
  • allow learners to gain transferrable skills that can be applied to the workplace or further study.

While completing these qualifications, learners may develop the knowledge, understanding and essential skills employers look for in employees. These range from familiar ‘key skills’ such as team working, independent learning and problem solving, to more tricky to-measure skills such as:

  • an appreciation for appropriate behaviour and dress
  • appropriate interpersonal skills
  • personal manners and deportment
  • understanding work practices and how different roles and departments function within an organisation.

Modules:

The award consists of four units ( 2 mandatory and 2 optional):

These qualifications consist of 2 graded mandatory units:

  • Unit 01 Customer service in travel and tourism (3 credits)
  • Unit 02 Communication skills in travel and tourism (3 credits)
  • Unit 12 Working as a team in travel and tourism (3 credits)
  • Unit 11 Problem solving in travel and tourism (3 credits)

Duration:

Six months

Assessment:

Internally assessed workbook. Candidates must successfully complete all four mandatory units to be awarded the NCFE Level 1 Award in Travel & Tourism.

Entry Requirements:

*A minimum age of 18

*A good level of written English

NCFE Level 2 Certificate in Hospitality and Catering Principles (Hospitality Services)

Introduction

Help learners develop the knowledge, skills and understanding in areas such as maintaining a safe, hygienic and secure working environment, working effectively as part of a hospitality team, maintaining food safety in a catering environment and knowledge of the principles of producing basic dishes.

The objective of this qualification is to help learners to develop the knowledge, skills and understanding needed for working within the hospitality industry.

Modules:

This qualification consists of 4 mandatory units: 

¨ Unit 01 Safe, hygienic and secure working environments in hospitality

¨ Unit 02 Effective teamwork

¨ Unit 03 Giving customers a positive impression

¨ Unit 04 Principles of customer service in hospitality leisure travel and tourism

¨ Unit 05 Food safety in catering

¨ Unit 09 Cleaning and servicing of hospitality areas

¨ Unit 11 Maintain housekeeping supplies

¨ Unit 13 Arrival of customers

¨ Unit 14 Dealing with bookings

¨ Unit 15 Departure of customers

¨ Unit 16 Handle mail and book external services

¨ Unit 17 Dealing with payments

Duration:

Six months

Assessment:

Internally assessed workbook. Candidates must successfully complete all four mandatory units to be awarded the NCFE Level 2 Certificate in Hospitality & Catering Principles.

Entry Requirements:

*A minimum age of 18

*A good level of written English

 Progression:

Successful students can proceed to either Level 2 or Diploma in Hotel & Catering Management.

NCFE Level 2 Certificate in Hospitality and Catering Principles (Front of House Reception)

Introduction

Learners will develop the underpinning skills, knowledge and understanding required to work in the hospitality industry in roles such as receptionists, back office team and reservation team in a variety of different environments. The objectives of this qualification are to help learners develop knowledge in areas such as maintaining a safe, hygienic and secure working environment, working effectively as part of a hospitality team and dealing effectively with the arrival and departure of customers whilst maintaining good customer service.

Modules:

This qualification consists of mandatory and optional units:

¨ Unit 01 Safe, hygienic and secure working environments in hospitality

¨ Unit 02 Effective teamwork

¨ Unit 03 Giving customers a positive impression

¨ Unit 04 Principles of customer service in hospitality leisure travel and tourism

¨ Unit 05 Reception communication procedures in the hospitality industry

¨ Unit 11 Principles of resolving customer service problems

¨ Unit 13 Principles of maintaining customer service through effective handover

¨ Unit 14 Principles of promoting additional services or products to customers

Duration:

Six months

Assessment:

Internally assessed workbook. Candidates must successfully complete all four mandatory units to be awarded the NCFE Level 2 Certificate in Hospitality and Catering Principles (Front of House Reception)

Entry Requirements:

*A minimum age of 16

*A good level of written English

Progression:

Successful students can proceed to either Level 2 or Diploma in Hotel & Catering Management.

NCFE Level 1 – Certificate in Hospitality & Catering Management

Introduction

The Level 1 Certificate in Hospitality & Catering is a joint development between NCFE and Network Training Publishing. The Level 1 Certificate in Hospitality & Catering is suitable as an introduction for people who wish to access training in Hospitality & Catering with a view to progress to further qualifications.

Modules:

The award consists of four mandatory units:

Products and services available in the hospitality industry

  • Developing customer service skills
  • Safety, security and knowledge of the workplace
  • Health and hygiene requirements

Duration:

Six months

Assessment:     

Internally assessed workbook. Candidates must successfully complete all four mandatory units to be awarded the NCFE Level 1 Certificate in Hospitality & Catering.

Entry Requirements:

*A minimum age of 18

*A good level of written English

Progression:

Successful students can proceed to either Level 2 or Diploma in Hotel & Catering Management.

NCFE Level 2 – Certificate for Airline Cabin Crew

Introduction

The Level 2 Certificate in Cabin Crew prepares learners for entry to airline industry training. It is not intended as a replacement to the training given by airlines upon the receuirement of new cabin crew staff. This qualifications provides the basic background skills, knowledge and understanding required to work effectively as a member of cabin crew.

This is ideal for those seeking employment or for those wishing to enhance their studies in travel & tourism.

Modules:

The award consists of six mandatory units:

  • Unit 01 Working as Cabin Crew
  • Unit 02 Airline health, safety and security
  • Unit 03 Aircraft emergency situations

Unit 04 Dealing with passengers on board an aircraf

  • Unit 05 Cabin services – selling techniques
  • Unit 06 Making passengers announcements on board an aircraft
  • Unit 07 Employment Rights and Responsibilities in the Passenger Transport Sector

 Duration:

Six months

Entry Requirements:

*A minimum age of 18

*A good level of written English

*An excellent standard of health which may be subject to medical examination by the airline

*Height between 5’2

Your arrival

At London Heathrow and Gatwick – the two main airports of arrival, there are underground trains, rail services, airport buses, coaches and taxis which all come into central London .  From Heathrow you can take the underground Piccadilly Line which goes direct to central London . Heathrow Express rail service to Paddington takes 15 minutes. The Airbus (A1 & A2) services run to central London and the West End . From Gatwick you can take the Gatwick Express to London Victoria station.

USE OF LIBRARY, COMPUTERS, INTERNET AND SELF ACCESS CENTRE

College library, computer Lab are open at specified hours including some evenings, for students to study and research. Both the use of computers and internet access are included in the fees and can be used within specified time periods every day.

STUDENT INDUCTION

Stratford College London will be holding a number of events and induction sessions in order to welcome you into the College and onto your new course. We hope that you will attend as many of these sessions as possible as it is a great way to be introduced to your new classmates and lecturers. Session also covers other areas e.g.: Health & Safety, Assessment , Scheme of Work, Consumer Marketing Authority (CMA), Introduction toStudent Representative Council, Complaint Procedure (within college & OIA), Student Finance, registration on Moodle and question & answer.

MOODLE

Familiarise yourself with Moodle and its interface.  There are lots of valuable resources on there that you should make use of to enhance achievement and completion of your tasks. Your programme lecturers and teachers will be using Moodle extensively throughout your course and so it will be best to understand how it works as early on as possible.

KEY CONTACT

We will be informing you of the key contacts you will need to be aware of whilst studying at the College and how we will keep in touch with you throughout your studies. Make sure you are checking your Moodle account messages and College emails on a daily basis to ensure you do not miss anything important.

ID CARDS

On registration with the College you will be issued with your ID card that you are required to keep with you at all times whilst in the building. This is to ensure your safety and the safety of others on campus. If you are found not wearing your ID badge whilst in the building, a member of staff will stop you and ask you to put it on.  We take this matter very seriously as it is essential that we know who is in the building at all times.

OYSTER CARD

Advice will be given on how to apply for an Oyster card.  Your Oyster card is the travel card you will need to get around London on the buses and the underground network. Student welfare will also be showing you how to register your Oyster, in case of loss or theft, and explaining how to get a discount as a student on travel.
www.tfl.gov.uk/fares-and-payments/oyster

Pharmacies

Your doctor may write a prescription for you if you require a medicine. The prescription authorises a pharmacist to give you a particular medicine. You can get prescriptions and other medicines from your local pharmacy.Please check with your doctor whether you will need to pay for prescriptions.For more detailed information on medical treatment and how to keep healthy please visit the website of the UK Council for International Student Affairs (UKCISA).
http://www.ukcisa.org.uk/content.aspx?CategoryID=2509

IT FACILITIES

At Stratford College London we have multiple computer suites that are accessible to students.
Students are able to benefit from high speed internet free of charge in IT suites whilst working in a controlled and study focussed environment.   There are wireless hotspot zones around the college for students to use with their own laptops or tablets and many black and white photocopiers or printers around the campus.

CONFIDENTIALITY

All records and correspondence relating to an individual would be kept confidential except where the Secretary of State or a body conducting an inspection under section 163 of the 2002 Act requests access for them.

 

Introduction

The NCFE Level 2 Certificate in Nutrition and Health has been developed in response to rising levels of obesity in both adults and children.

Modules:

The award consists of three mandatory units:

  • Explore principles of health eating
  • Consider nutritional needs of a variety of individuals
  • Use food and nutrition information to plan a healthy diet

Duration:

Four months

Entry Requirements:

*A minimum age of 18

*A good level of written English

Assessment:     

Internally assessed and externally moderated portfolio. Candidates must successfully complete all three mandatory units to be awarded the NCFE Level 2 Certificate in Nutrition & Health.

Introduction
 
This qualification aims to:
 
♦ provide skills and knowledge required to work effectively as a Resort Representative
♦ provide Resort Representatives with the tools to deliver the highest level of standards and service
♦ enhance the status of Resort Representatives within the travel and tourism industry
♦ promote good practice in resort representation by setting a common standard which is nationally recognised
♦ provide a basis for further study and motivation towards career development.
 
Modules
 
To be awarded the NCFE Level 2 Award for Resort Representatives learners are required to successfully complete 4 mandatory units and one optional unit.
♦ Unit 01 Investigate employment opportunities for Resort Representatives
♦ Unit 02 Understand the role of a Representative in a resort
♦ Unit 03 Prepare for the start of the holiday season
♦ Unit 04 Manage airport and transport duties Optional units:
♦ Unit 05 Investigate the role of the Children’s Representative in a holiday resort
 
Duration:
 
Four months
 
Entry Requirements:
 
*A minimum age of 18
*A good level of written English
 
Assessment:
 
Internally assessed and externally moderated portfolio. Candidates must successfully complete all three mandatory units to be awarded the NCFE Level 2 Certificate in Nutrition & Health.
 

*Course commencement – Subject to number of student applications

Introduction
 
These qualifications aim to:

  • provide learners with an understanding of the basic principles of the travel and tourism industry and allows them to explore the various avenues of work within this industry.
  • allow learners to gain transferrable skills that can be applied to the workplace or further study. The objectives of these qualifications are to help learners to:
  • gain an understanding of the travel and tourism industry and to prepare learners to progress onto further study
  • understand and develop the skills necessary to work within the travel and tourism industry.

While completing these qualifications, learners may develop the knowledge, understanding and essential skills employers look for in employees. These range from familiar ‘key skills’ such as team working, independent learning and problem solving, to more trickyto-measure skills such as:

  • an appreciation for appropriate behaviour and dress
  • appropriate interpersonal skills
  • personal manners and deportment
  • understanding work practices and how different roles and departments function within an organisation.

 
Modules
 
To be awarded the NCFE Level 1 Certificate in Travel and Tourism, learners are required to successfully complete 2 mandatory units and 4 optional units.

  • Unit 01 Customer service in travel and tourism (3 credits)
  • Unit 02 Communication skills in travel and tourism (3 credits)
  • Unit 04 Hospitality in travel and tourism (3 credits)
  • Unit 08 Promotional material for travel and tourism (3 credits)
  • Unit 10 Working in travel and tourism (3 credits)
  • Unit 11 Problem solving in travel and tourism (3 credits)
  • Unit 12 Working as a team in travel and tourism (3 credits)
  • Unit 13 Careers in travel and tourism (3 credits)

 
Duration:
 
Four months
 
Entry Requirements:
 
*A minimum age of 18
*A good level of written English
 
Assessment:
 
To achieve the NCFE Level 1 Award or Certificate in Travel and Tourism, learners must successfully demonstrate their achievement of all learning outcomes and assessment criteria of the units as detailed in this qualification specification.
 

*Course commencement – Subject to number of student applications

Introduction
 
This qualification is aimed at those working in, or who wish to enter, the hospitality industry. It must be assessed in the workplace or in a realistic working environment to allow learners to gain handson experience as they train. It allows flexibility in choice for the learner to take units from different pathways. This qualification is designed for learners employed, or who aspire to be employed, in hospitality roles, for example front of house receptionist.
Completion of this course will help to prepare learners for working in the Hospitality industry where they would be expected to undertake a range of duties including dealing with the arrival and departure of customers, communications and dealing with customer service issues.
 
Modules
 
The NCFE Level 2 NVQ Diploma in Front of House Reception has a total credit value of 37.
This qualification consists of the following units:
Unit 01 Maintenance of a safe, hygienic and secure working environment (3 credits)
Unit 02 Working effectively as part of a hospitality team (3 credits)
Unit 03 Give customers a positive impression of yourself and your organisation (5 credits).
Unit 04 Deal with communications as part of the reception function (3 credits)
Unit 09 Use office equipment (4 credits)
Unit 10 Produce documents in a business environment (4 credits)
Unit 11 Communicate in a business environment (3 credits)
Unit 12 Handle mail and book external services (3 credits)
Unit 13 Provide reception services (3 credits)
Unit 14 Store and retrieve information (3 credits)
Unit 15 Resolve customer service problems (6 credits)
Unit 16 Promote additional services or products to customers (6 credits)
 
Duration:
 
Four months
 
Entry Requirements:
 
*A minimum age of 18
*A good level of written English
 
Assessment:
 
To achieve the NCFE Level 2 NVQ Diploma in Front of House Reception, learners must successfully demonstrate their achievement of all learning outcomes and assessment criteria of the units as detailed in this qualification specification.
 

*Course commencement – Subject to number of student applications

Introduction
 
The NCFE Level 2 Award in Food Safety in Catering focuses on the importance of hygiene, the food handler’s legal responsibilities and their role in monitoring food safety procedures, and how to handle, prepare and process food safely. The objectives of the qualification are for learners to understand:
♦ how individuals can take personal responsibility for food safety
♦ the importance of keeping themselves clean and hygienic
♦ the importance of keeping the work areas clean and hygienic
♦ the importance of keeping food safe.
Achieving this qualification learners are required to successfully complete one mandatory unit. This qualification consists of one mandatory unit:
Unit 01 Food safety in catering
 
Duration:
 
Four months
 
Entry Requirements:
 
*A minimum age of 18
*A good level of written English
 
Assessment:
 
Internally assessed and externally moderated portfolio. Candidates must successfully complete unit to be awarded the NCFE Level 2 Award in Food Safety in Catering.
 

*Course commencement – Subject to number of student applications

Introduction
 
This qualification is designed for learners interested in aviation operations. This qualification aims to:
♦ provide learners with skills in health, safety, security and communications required to work within an Aviation Environment
♦ develop learners skills in specific aviation functions
Achieving this qualification learners are required to successfully complete three mandatory units and ten optional units and one additional unit.

  • Unit 01 Health and Safety within aviation
  • Unit 02 Aviation Security
  • Unit 03 Aviation communications
  • Unit 04 Airport check in services
  • Unit 05 Aircraft boarding and arrival services
  • Unit 06 Airport baggage processing
  • Unit 07 Loading and unloading of aircraft
  • Unit 08 Airport baggage facilities
  • Unit 09 Aviation passengers with special requirements
  • Unit 10 Aircraft load instructions report
  • Unit 11 Aircraft marshalling
  • Unit 12 Support flight operations
  • Unit 13 Aircraft dispatch process
  • Unit 14 Employment Right and Responsibilities in the Passenger Transport Sector

 
Duration:
 
Six months
 
Entry Requirements:
 
*A minimum age of 18
*A good level of written English
 
Assessment:
 
Internally assessed and externally moderated portfolio. Candidates must successfully complete unit to be awarded the NCFE Level 2 Certificate in Aviation Operations on the Ground (Knowledge)
 

*Course commencement – Subject to number of student applications